Built for the doorstep.
Ready for peak.
MILE sits on top of your existing systems and handles the operational moments that eat your day — the inbox, the addresses, the claims, the routes. Built with courier networks, for courier networks.
You know these cases.
The inbox flood
Questions, complaints, pricing queries, disputes — hundreds a day, every one read and routed by hand.
Failed first attempts
Bad addresses discovered on the doorstep, not at dispatch.
Refund leakage
Claims paid out because assembling the evidence takes longer than the refund is worth.
Peak-season maths
Headcount scales with parcels, or SLAs slip. Both cost you.
Four-party cases
Customer, retailer, depot, and driver — each holding a different version of the truth.
Solutions for couriers.
Ticket classification & triage
Every inbound message classified into your own category tree — questions, complaints, delivery disputes, damage and loss, pricing and billing queries — and routed to the desk that owns it. Not just “where is my order?”.
Customer service & response
Replies and internal notes drafted in the customer's language and your tone of voice — across email, WhatsApp, web forms, and call notes.
Address validation & correction
Postcodes canonicalised, abbreviations expanded, typos corrected, and every address geocode-verified before the van leaves the depot.
Claims & disputes
Damage, loss, and delivery disputes investigated against the evidence and resolved from your own playbook — with a full audit trail.
Route optimisation
Denser routes built on validated addresses, so drivers stop paying for bad data with failed attempts.
Driver ETA prediction
Live arrival estimates customers can trust — and proactive messages when the day changes.
Specialised agents. One conversation.
Classification Agent
Orchestrator Agent
Intake Agent
Communication Agent
Address Intelligence Agent
Tracking & Evidence Agent
