AI for the last mile.
We build autonomous agents that handle the dispute volume couriers can't keep up with — so your team can focus on the work that matters.
Every parcel is a promise. Every dispute, a broken one — and the volume only goes up.
Last-mile is the hardest mile in logistics. When something goes wrong — a missing parcel, a damaged order, a misdelivery — your operations team carries the cost of fixing it.
Carriers spend disproportionate time, money, and goodwill resolving disputes manually. Tickets pile up faster than they close. Customer trust erodes. The math gets worse with every parcel you ship.
What if disputes weren't queued — but resolved the moment they arrived?
Three agents. One conversation. Built for couriers.
MILE deploys specialised AI agents that talk to your systems — and to your customer — to resolve issues end-to-end. Plug-and-play with your existing stack. No retraining staff.
The Listener
Reads the customer's message, classifies the dispute, pulls tracking and order context. Understands intent — not just keywords.
The Negotiator
Talks to your TMS, depot systems, and SLAs. Triangulates fault, calculates the remedy, applies your business rules.
The Resolver
Issues credits, schedules redeliveries, updates the customer in your tone of voice. Closes the ticket.
A dispute, resolved in seconds.
Pick a scenario. The agents do the rest. This is a real conversation flow — the same architecture running in our pilots.
Not a tool that adds work for your team. An operating layer that takes it off their desk.
Disputes as a queue.
- Tickets pile up. Customers wait days for a reply.
- Cases bounce between agents, supervisors, and depot systems.
- Your best people spend their days on routine triage.
- Costs scale linearly with parcels. Margins compress.
- Customer trust erodes silently — until they churn.
Disputes as an event — instantly closed.
- The customer's message becomes the resolution.
- Agents talk to your systems. Systems answer. Done.
- Your team focuses on edge cases and real escalations.
- Marginal cost approaches zero. Margins expand.
- Customers feel heard — because they were, immediately.
Give your team back the work that matters.
Tell us a little about your operation and we'll walk you through MILE on your own dispute scenarios — 20 minutes, no slides.
Prefer email? Reach us at hello@mile.ai.