[ 01 ]
Operational efficiency
Routine disputes close themselves. Your operations team spends its day on the cases that actually need human judgement, not chasing tracking numbers between systems.
MILE AgentsResolve Every Issue.
Resolve Every Issue.
Across Every Channel.
AI agents for B2B, B2C, B2B2C, and internal courier operations.
What if disputes weren't queued, but resolved the moment they arrived?
[ 01 ] Why MILE
Built for couriers. Designed to scale.
MILE deploys AI agents that handle every inbound operational moment in seconds, so your team gains back the hours, your customers get answers immediately, and your cost per case stops growing with parcel volume.
[ 02 ]
Lower overhead
Marginal cost per ticket approaches zero. Headcount stops scaling with parcels, refund leakage drops, and the budget you spend on case handling moves into product and growth.
[ 03 ]
Built for peak
Peak season is a setting, not a crisis. The agent layer scales in seconds, with no temp hiring, no overflow queues, and no SLAs slipping when volume triples overnight.
[ 04 ]
Always on, always consistent
Same tone, same policy, same speed across every channel, every shift, and every parcel. Customers feel heard the moment they reach out, not three days later.
0specialised agents working as one
0/7coverage across every channel
0%of decisions fully auditable
0stages from intake to response
[ 02 ] The agents
Specialised agents. One conversation.
MILE deploys a team of specialised AI agents that work as one, each owning a clear part of the case, all reading from the same operational data.
Intake Agent
Captures every inbound request.
Pulls in emails, WhatsApp messages, web forms, call transcripts, and retailer requests. Identifies the sender, the issue, the urgency, the order, and anything missing, before any of it becomes a ticket.
Ticketing Agent
Turns conversations into operations.
Converts every incoming request into a structured ticket with ID, category, priority, owning department, SLA timer, and required documents. This is what makes MILE an operations system, not a chatbot.
Classification Agent
Routes the issue to the right team.
Categorises each case: delayed, failed, or missing delivery, wrong address, damaged parcel, refund or replacement, driver, retailer, or warehouse issue. The right department sees it first.
Address Intelligence Agent
Catches addresses before they fail.
Checks, corrects, and validates delivery addresses upfront. It catches missing postcodes, postcode and city mismatches, missing flat or building numbers, low-confidence entries, and repeated failure patterns.
Tracking & Evidence Agent
Investigates what actually happened.
Reconstructs the case from GPS data, scan logs, proof-of-delivery photos, timestamps, driver notes, depot history, and geofencing evidence. Defends disputes like “the driver never came” with facts, not guesses.
Resolution Agent
Decides the next action.
Suggests or triggers the right next move: redelivery, address correction, depot investigation, warehouse check, driver follow-up, refund or replacement, customer update, or escalation to a human when needed.
Communication Agent
Speaks to every party in the case.
Drafts customer replies, internal department notes, retailer updates, escalation summaries, and follow-up messages in your tone of voice. Most courier cases involve more than one party; this agent keeps them aligned.
Orchestrator Agent
The brain of MILE.
Decides which agent acts next and runs the full workflow, from intake through classification, ticketing, evidence, resolution, and communication, all the way to a closed case. The central agent that connects all the others.
[ 03 ] Follow one case
One case. Six stages. Thirty-eight seconds.
Stage 01 · T+0:02
Incoming Request
A WhatsApp message lands: damaged parcel, order 29103. Sender, order, and urgency identified before any human reads it.
Intake Agent[ 04 ] See it in motion
A dispute, resolved in seconds.
A short walk-through of the MILE agent runtime resolving a courier dispute end-to-end. Click a number below to jump to a stage.
[ 05 ] About MILE
A UK team building the AI layer for courier and logistics operations.
MILE is a UK company focused on the operational side of courier and logistics businesses. We build AI agents that sit between the customer message and your operational stack, turning unstructured tickets into resolved cases, without replacing the systems you already run.
We work alongside carriers, fulfilment networks, and retail partners across the UK, building the agent layer for the operational problems they handle every day.
[ 06 ] Common questions
The questions operators ask first.
Quick answers. For the detailed version, bring your toughest case to a demo.
No. MILE sits on top of your existing stack: CRM, carrier systems, warehouse tools, retailer portals. The agents read from them and write back into them, so your source of truth stays exactly where it is today.
Whenever you decide. Approval thresholds, escalation rules, and sensitive categories are configured with you. Anything that crosses a line lands with your team, with the evidence and a recommended action already assembled.
Email, WhatsApp, web forms, phone transcripts, retailer portals, and internal requests. Every message becomes part of one case timeline, so nothing gets answered twice and nothing slips between inboxes.
Module by module. We start with one workflow on your live cases, prove it works, then expand. You watch the agents handle your real scenarios before anything reaches a customer.
Every step is logged with the data it read, the rule it applied, and the action it took. You can replay any case end to end, which is exactly what you need when a dispute escalates.
Nothing special, and that is the point. The agent layer scales with volume in seconds, so December service levels look like May service levels, without temp hiring or overflow queues.
[ 07 ] Book a demo
Give your team back the work that matters.
Tell us a little about your operation and we'll walk you through MILE on your own dispute scenarios in 20 minutes, no slides.
Prefer email? Reach us at info@mileai.co.uk.